If you’ve ever spent more than ten minutes arguing with a chatbot that simply couldn’t understand a basic request, know that you’re not alone. Most of us have felt that specific brand of digital frustration. We ask about a billing discrepancy, and the bot replies with a link to a generic FAQ page on changing a password. It feels like talking to a brick wall that has been painted to look like a friendly robot.
Customers don’t want a bot that sounds “human” and feels. They want one that functions.
